- All Pooches must be brought to the salon on a lead, this ensures their safety in the car park and allows us to take them to the toilet if needed.
- Please toilet your pooch prior to entering our salon and ensure that any mess on the lawn is cleaned up appropriately. If you need a bag please ask.
- At Perky Pooches we do not subject dogs to the painful process of de-matting. Mats and knots will not just wash out and if your pooch is matted we will need to do a full clip to allow your pooch to start fresh. *A 'matted fee' may apply*
- Pooches found will fleas will require a mandatory flea wash. *Flea fee will apply*
- Muzzles of all sizes are used at our discretion as a last resort. This is for our safety and the muzzle will be used for brief periods only.
- Perky Pooches reserves the right to send pooches home at any point during the grooming process if it is deemed unsafe to the groomer or pooch to continue with the groom. Perky Pooches also reserves the right to change for work already completed
- At Perky Pooches we do not use sedation under any circumstances. We strongly believe that sedation is something that should only be performed by a vet or vet nurse.
- The salon is under 24 hour CCTV surveillance to ensure the safety of both our team and the pooches in our care.
- Our grooming prices include 3 hours of care for small dogs and 4 hours of care for large dogs. Any time after this will be charged at $10 per hour of care.
- 24 hours notice must be given if your pooch is unable to make their appointment
- Less then 24 hours notice of cancellation will incur a $25 fee per dog booked - Payable BEFORE your pooches next appointment
- No-Show or last minute cancellations will incur a $25 fee, per dog booked, payable before their next appointment
- Prices are subject to change depending on time between grooms, your pooches condition, behaviour and needs.
- It is recommended that your pooch visits the salon every 4-6 weeks to ensure optimal coat and skin health
- Pregnant dogs are not permitted in the salon past 6 weeks gestation
- Dogs are not permitted in the salon if they have a litter on the ground at home (Puppies must have either left for their new homes or have had their second vaccination before the parents may attend the salon)
- Rudeness to our team or other customers will not be tolerated
- In our salon your pooches welfare comes first.
Retunrs and refunds of retial products
You may return any item (excluding treats and items purchased via promotions, special offers or sale items) within 20 days of purchase if the item is unused with the original tags and packaging which must be in the original condition.
You must also provide receipt of purchase in order to be refunded or exchanged.
You must also provide receipt of purchase in order to be refunded or exchanged.